Product quality and performance

We have a national UKAS-accredited testing laboratory at Chipping Sodbury which delivers accurate and consistent analysis of concrete, aggregates and asphalt and is now providing a commercial service for external customers. We have introduced ‘best agent’ call identification in our customer service centres to direct calls to the most appropriate agent, and we have made improvements to our order and despatch systems to ensure customers receive the right products at the right time and are invoiced correctly.

The number of customer complaints received fell from 448 to 408.

We continue to invest in development of new products, either working with external partners or HeidelbergCement’s global research and development department.

Division
Business/activity
Product/service
14001
50001 energy
9001 quality
18001 Health and safety
6001 Responsible sourcing
Hanson Cement

Bulk cement products

Grey, White blended 
Regen

yes

yes

yes

yes

yes

Packed products

Cement, ready-to-use mortar, concrete, asphalt, aggregate and sand

yes

yes

yes

yes

yes

Hanson Concrete

Ready-mixed concrete

Concrete, mortars, dry silo mortar, screed and Ecoplus

yes

yes

yes

yes

yes

Hanson Aggregates

Aggregates

Sand, gravel, crushed rock and recycled aggregate

yes

yes

yes

yes

yes

Marine aggregates

Sand and gravel

yes*

yes

yes*

yes*

yes

Natural stone products

Bath stone masonry and Portland stone

yes

yes

yes

yes

yes

Hanson Asphalt and Contracting

Asphalt

Hot rolled asphalt, stonemastic asphalt and asphalt macadams

yes

yes

yes

yes

yes

Contracting

Highway maintenance, road surfacing and MoD works

yes

yes

yes

yes

N/A

*Conforms to ISM code/SMS